When things go wrong in a transaction or business and you bet they will, you have an opportunity to build a good relationship and loyalty by setting the matter straight. Providing service with a smile is the way to go. Here are tips to keep you on the right track:

• Say you are sorry-sincere apologies go a long way to mending a problem
  
• Expedite the solution-the faster you can fix something the better
  
• Respond positively-people are involved, not just products. Treat everyone with respect and understanding.
  
• Give more than expected
  
• Follow up-make sure you have made the customer happy and you will have made an investment in the future.
  
  Remember you are the star of your own performance.   Turn your passions into profits.

  Cynthia Brian, President of Star style® Productions, LLC , is host of radio and TV shows,  the author of four books including  Be the Star You Are! (Ten Speed), an internationally renowned motivational speaker, and media coach to authors and experts.). Cynthia can be reached at PO Box 422, Moraga, California 94556, 925-377-STAR, www.star-style.com and http://www.bethestaryouare.org/ . Tune into her popular radio  program promoting authors, http://www.worldtalkradio.com/show.asp?sid=118